Shipping Policy

Effective date: 17 August 2026

This Shipping Policy explains how Lorien Ravello processes and delivers orders. Available services, charges and delivery estimates are displayed at checkout.

Order Processing

Orders are normally processed within one to three business days after payment authorisation. Business days exclude Saturdays, Sundays and New South Wales public holidays.

Processing may take longer during promotions, holiday periods, inventory reviews or fraud-prevention checks. Estimated delivery time begins after dispatch.

Australian Delivery

Standard delivery within Australia generally takes three to ten business days after dispatch. Express and remote-area estimates may differ. Regional, northern and remote destinations may require additional time.

Shipping Charges

Charges are calculated according to destination, parcel dimensions, weight, value and selected service. The total is displayed in Australian dollars before the order is submitted and includes GST where applicable.

Tracking

Where tracking is available, we will send a tracking number to the email address supplied with the order. Carrier systems may require up to 48 hours after dispatch to display movement.

Delivery Address

You are responsible for checking the recipient's name, street address, unit number, suburb, state and postcode before submitting the order. Contact us immediately if a correction is required. We cannot guarantee changes after processing or dispatch.

Authority to Leave

If you authorise a carrier to leave a parcel unattended, the carrier may leave it in a location considered reasonably safe. This may affect available carrier claims but does not exclude rights or remedies that cannot lawfully be excluded.

Delivery Delays

Delivery estimates are not guarantees unless expressly identified as guaranteed. Flooding, severe weather, bushfire, road closure, transport interruption, labour action and high parcel volumes may cause delays.

We will provide reasonable assistance and comply with our obligations where products are not supplied within the agreed time or, if no delivery time was agreed, within a reasonable period.

Lost Packages

If tracking has not updated or a parcel has not arrived within the expected period, contact us. We may ask you to confirm the delivery address and allow the carrier to complete an investigation.

If a parcel is confirmed lost before lawful delivery, we will provide the remedy required under the Australian Consumer Law, which may include replacement or refund.

Packages Marked Delivered

If tracking shows delivery but the parcel cannot be located, check household members, neighbours, building staff and safe-drop locations. Notify us promptly so that we can request carrier evidence and investigate.

Damaged Deliveries

Keep the packaging and photograph the parcel, shipping label and affected product. Send the order number and evidence to customer support. Do not dispose of the product until we confirm whether inspection or return is required.

Split Shipments

An order may be dispatched in separate parcels. Separate tracking details may be supplied. You will not be charged additional postage solely because we divide an order after checkout.

International Shipping

If international delivery is offered at checkout, the recipient may be responsible for foreign duties, taxes, customs charges and brokerage fees not collected by us. Customs processing may delay delivery.

Refused or Unclaimed Parcels

A refused or unclaimed parcel may be returned to us. For a change-of-mind return, actual return and original delivery costs may be deducted where permitted and properly disclosed. No deduction will restrict a statutory remedy for faulty, misdescribed or undelivered goods.

Order Cancellation

Contact us immediately if you wish to cancel an order. We will attempt to assist, but an order generally cannot be cancelled after dispatch. This does not restrict a cancellation or remedy available under applicable law.

Contact

Lorien Ravello
16 Stacey Street, Fairfield West NSW 2165, Australia
Email: support@lorienravello.com
Telephone: +61 2 9725 6841
Hours: Monday–Friday, 9:00 am–5:00 pm Sydney time, excluding New South Wales public holidays